Reservation Cancellation Policy
Lessons, Classes and Court Rentals:
• Payments made for reservations (Lessons, Classes and Court Rentals) are non-refundable. However, we do offer the option to reschedule if a cancellation request is made at least 7 days prior to the scheduled reservations. To reschedule, kindly contact us at the provided. Please note that failure to cancel with at least 7 days notice will result in forfeiture of any payments made.
Return and Refund Policy
To be eligible for a refund or exchange, all items must be in their original packaging, unused, and in a condition that them to be resold. Additionally, all tags must be intact. Please note that refunds and exchanges must be requested within 14 days of purchase.
Racquets:
• Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, and must include the original cover.
• Racquet was purchased as unstrung but was later strung, gripped, and/or stenciled, the racquet is considered used and not eligible for return/exchange.
• Racquets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap on handle is not tampered and strings must show no sign of wear and tear or usage. Once used, the racquet is not eligible for return/exchange.
Restringing Services:
• Restringing services at TS Badminton do not come with a warranty.
• TS Badminton will not be held liable or responsible for any damage or breakage of your racquet resulting from the restringing process.
• If customer chooses to bring their own string, TS Badminton will not be held liable for any string breakage during restringing.